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Our playbook for auto-theming across new onboarding cohorts

nadia_ng_7a252

We're working through NPS surveys and we added a second product line. Curious how others have handled it, especially around NPS. Any rules of thumb?

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owen_okafor_ea377

Have you tried routing it through Jira? Fixed the response rate gap for us.

aisha_pratt_279d2

We measure the health score weekly now and it's made response routing decisions much easier.

cole_okafor_ac5ce

Spent a week on this. The fix was tying session replay to the account owner field.

nadia_marsh_edc78

Same setup here. In our case it came down to segments being too broad.

diego_rourke_3e38b

We measure the health score weekly now and it's made NPS surveys decisions much easier.

carl_frei_4ccbe

Curious what cadence you landed on. We over-asked and CES tanked.