Quick one. Since we scaled past 5,000 accounts, our renewal rate has been all over the place. Is that a journey alerts config issue or are we reading it wrong?
Have you tried routing it through Intercom? Fixed the time-to-resolution gap for us.
Have you tried routing it through Slack? Fixed the churn gap for us.
Following. We're about to do the same thing for self-serve users.
Worth checking your churn window. Ours was skewed until we narrowed it.
Same setup here. In our case it came down to the feedback widget being too broad.
