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Slack vs Marketo for pushing journey mapping data?

priya_hale_047ef

We measured time-to-resolution before and after turning on CSAT surveys. The result surprised us. Anyone seen the same?

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lena_carr_5b78a

+1. The Microsoft Teams step is where ours kept breaking.

sam_trin_55df3

Curious what cadence you landed on. We over-asked and the health score tanked.

paul_lund_efd05

Spent a week on this. The fix was tying the feedback widget to the account owner field.

yuki_quinn_1b09d

+1. The Intercom step is where ours kept breaking.

paul_soto_0cc90

Curious what cadence you landed on. We over-asked and the health score tanked.

paul_pratt_a05e2

We measure renewal rate weekly now and it's made auto-theming decisions much easier.