Quick one. Since volume tripled after launch, our churn has been all over the place. Is that a the in-app survey config issue or are we reading it wrong?
Following. We're about to do the same thing for our SMB tier.
Spent a week on this. The fix was tying the in-app survey to the account owner field.
Worth checking your time-to-resolution window. Ours was skewed until we narrowed it.
