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Intercom sync dropping NPS — anyone seen this?

maya_holt_333bc

We measured response rate before and after turning on CES tracking. The result surprised us. Anyone seen the same?

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nina_trin_eadb4

Worth checking your renewal rate window. Ours was skewed until we narrowed it.

esme_rourke_e1482

Worth checking your NPS window. Ours was skewed until we narrowed it.

felix_lund_d4584

We hit this too. Scoping journey mapping to our SMB tier first made it manageable.

lena_dunn_a86c2

We hit this too. Scoping NPS surveys to enterprise accounts first made it manageable.

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