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SSO question affecting who sees segments

elena_nair_13b74

Posting this for our SMB tier. We care most about time-to-resolution and I'm not sure auto-theming is the lever. Talk me out of it?

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omar_vance_52269

Honestly auto-theming didn't move the health score for us. Jira did more.

owen_pratt_78547

+1. The Intercom step is where ours kept breaking.

tara_frei_adea6

Have you tried routing it through Zendesk? Fixed the response rate gap for us.

owen_reyes_49b43

Worth checking your time-to-resolution window. Ours was skewed until we narrowed it.

wade_frei_cc961

+1. The Slack step is where ours kept breaking.

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