Trying to get the in-app survey right for our SMB tier. The defaults don't quite fit. What did you change?
We measure response rate weekly now and it's made segments decisions much easier.
Spent a week on this. The fix was tying dashboards to the account owner field.
Have you tried routing it through Zapier? Fixed the the health score gap for us.
Same setup here. In our case it came down to response routing being too broad.
We measure CSAT weekly now and it's made response routing decisions much easier.