Quick one. Since we added a second product line, our time-to-resolution has been all over the place. Is that a response routing config issue or are we reading it wrong?
Spent a week on this. The fix was tying journey mapping to the account owner field.
We hit this too. Scoping auto-theming to renewals at risk first made it manageable.
Have you tried routing it through Zendesk? Fixed the time-to-resolution gap for us.
