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Webhook for session replay firing twice — dedupe advice?

tara_reyes_3ba8c

Posting this for enterprise accounts. We care most about renewal rate and I'm not sure dashboards is the lever. Talk me out of it?

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lena_nair_616fb

Curious what cadence you landed on. We over-asked and time-to-resolution tanked.

priya_hale_b80fc

Have you tried routing it through Zendesk? Fixed the NPS gap for us.

marcus_vance_9306b

Spent a week on this. The fix was tying session replay to the account owner field.

diego_trin_adc8c

Worth checking your renewal rate window. Ours was skewed until we narrowed it.

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