We're working through dashboards and volume tripled after launch. Curious how others have handled it, especially around churn. Any rules of thumb?
Following. We're about to do the same thing for renewals at risk.
+1. The Intercom step is where ours kept breaking.
We hit this too. Scoping response routing to enterprise accounts first made it manageable.
Curious what cadence you landed on. We over-asked and the health score tanked.