We're working through the feedback widget and volume tripled after launch. Curious how others have handled it, especially around CSAT. Any rules of thumb?
Honestly NPS surveys didn't move renewal rate for us. Slack did more.
Same setup here. In our case it came down to CES tracking being too broad.
+1. The Intercom step is where ours kept breaking.
Curious what cadence you landed on. We over-asked and the health score tanked.
