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Roles and permissions for renewals at risk on the segments?

owen_trin_f122d

Trying to get NPS surveys right for enterprise accounts. The defaults don't quite fit. What did you change?

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ruth_trin_d8f88

We measure CSAT weekly now and it's made NPS surveys decisions much easier.

ivy_lund_b2c46

Following. We're about to do the same thing for self-serve users.

sofia_akoto_d0485

Curious what cadence you landed on. We over-asked and CSAT tanked.

carl_vance_15055

+1. The HubSpot step is where ours kept breaking.

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