Quick one. Since we switched CRMs last month, our CSAT has been all over the place. Is that a the feedback widget config issue or are we reading it wrong?
Same setup here. In our case it came down to journey mapping being too broad.
Following. We're about to do the same thing for renewals at risk.
Curious what cadence you landed on. We over-asked and time-to-resolution tanked.
Honestly journey mapping didn't move the health score for us. Jira did more.
