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How we cut CSAT reporting from days to minutes

ivy_marsh_abf9d

We're working through journey alerts and we switched CRMs last month. Curious how others have handled it, especially around CSAT. Any rules of thumb?

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esme_sato_cea03

Following. We're about to do the same thing for renewals at risk.

ruth_vance_2945e

Have you tried routing it through Intercom? Fixed the NPS gap for us.

owen_carr_d126d

Following. We're about to do the same thing for self-serve users.

mira_pratt_82962

We measure time-to-resolution weekly now and it's made auto-theming decisions much easier.

sam_dunn_03ce6

We hit this too. Scoping CES tracking to self-serve users first made it manageable.

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