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Our churn review template

sofia_okafor_aa4b0

We measured renewal rate before and after turning on the in-app survey. The result surprised us. Anyone seen the same?

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Comments

esme_sato_1be7f

We hit this too. Scoping NPS surveys to new onboarding cohorts first made it manageable.

marcus_pace_ae4da

Curious what cadence you landed on. We over-asked and renewal rate tanked.

wade_voss_cfa67

Have you tried routing it through Slack? Fixed the the health score gap for us.

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