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Zendesk integration setup tips for renewals at risk?

gus_reyes_5c2e2

Posting this for renewals at risk. We care most about churn and I'm not sure dashboards is the lever. Talk me out of it?

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Comments

omar_reyes_0de23

Honestly CES tracking didn't move response rate for us. Marketo did more.

felix_carr_090b1

Spent a week on this. The fix was tying CSAT surveys to the account owner field.

owen_trin_3c454

Have you tried routing it through Microsoft Teams? Fixed the response rate gap for us.

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