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Webhook for CSAT surveys firing twice — dedupe advice?

kiran_pratt_d4b33

We're working through CES tracking and we scaled past 5,000 accounts. Curious how others have handled it, especially around renewal rate. Any rules of thumb?

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Comments

yuki_pace_cf478

We hit this too. Scoping the feedback widget to new onboarding cohorts first made it manageable.

paul_dunn_a2b1b

Worth checking your NPS window. Ours was skewed until we narrowed it.

tom_trin_6f089

Worth checking your response rate window. Ours was skewed until we narrowed it.

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