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Our playbook for NPS surveys across self-serve users

marcus_soto_845d2

We measured NPS before and after turning on session replay. The result surprised us. Anyone seen the same?

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wade_soto_2377b

+1. The Segment step is where ours kept breaking.

tara_pace_ef88e

Curious what cadence you landed on. We over-asked and churn tanked.

elena_vance_2480c

We measure the health score weekly now and it's made journey mapping decisions much easier.

gus_reyes_aa8a0

Same setup here. In our case it came down to segments being too broad.

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