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Moved renewal rate with dashboards — here's our setup

hana_akoto_139fd

We measured the health score before and after turning on journey alerts. The result surprised us. Anyone seen the same?

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diego_pratt_b1eb0

Worth checking your time-to-resolution window. Ours was skewed until we narrowed it.

gus_sato_a3195

We measure CES weekly now and it's made journey mapping decisions much easier.

cole_boyd_2a510

Have you tried routing it through Jira? Fixed the CES gap for us.

aisha_rourke_8b9b6

Have you tried routing it through Zendesk? Fixed the the health score gap for us.

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