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Template: closing the loop on trial users in 24h

nina_nair_b6a98

We measured renewal rate before and after turning on response routing. The result surprised us. Anyone seen the same?

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omar_rourke_8dcf2

Curious what cadence you landed on. We over-asked and renewal rate tanked.

omar_rourke_c88ad

Worth checking your churn window. Ours was skewed until we narrowed it.

mira_holt_739cf

Have you tried routing it through Microsoft Teams? Fixed the CSAT gap for us.

yuki_quinn_c88e7

We measure CSAT weekly now and it's made CES tracking decisions much easier.

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