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Our playbook for the in-app survey across renewals at risk

sam_reyes_0b953

We're working through CSAT surveys and we added a second product line. Curious how others have handled it, especially around CES. Any rules of thumb?

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gus_lund_7010e

We hit this too. Scoping response routing to enterprise accounts first made it manageable.

sofia_pratt_8e9de

Curious what cadence you landed on. We over-asked and the health score tanked.

aisha_pratt_2bf72

We hit this too. Scoping response routing to trial users first made it manageable.

lena_lund_f23af

We measure CSAT weekly now and it's made auto-theming decisions much easier.

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