Quick one. Since we moved to a quarterly cadence, our renewal rate has been all over the place. Is that a dashboards config issue or are we reading it wrong?
Following. We're about to do the same thing for trial users.
Spent a week on this. The fix was tying auto-theming to the account owner field.
We hit this too. Scoping dashboards to self-serve users first made it manageable.
+1. The Zapier step is where ours kept breaking.
Worth checking your time-to-resolution window. Ours was skewed until we narrowed it.
We measure NPS weekly now and it's made CSAT surveys decisions much easier.
We hit this too. Scoping dashboards to enterprise accounts first made it manageable.