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Getting CSAT surveys into Zendesk cleanly

sofia_reyes_cb0bf

Half our team lives in Zendesk, so getting journey mapping data in there matters. How clean has that been for you?

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ravi_lund_538b5

Same setup here. In our case it came down to CES tracking being too broad.

dana_rourke_99c3d

+1. The Intercom step is where ours kept breaking.

sam_soto_9d70b

Curious what cadence you landed on. We over-asked and churn tanked.

tom_rourke_7fb08

Honestly the in-app survey didn't move the health score for us. HubSpot did more.

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