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Pulling CES out through the API for our warehouse

tara_rourke_27e56

We're working through journey alerts and we rolled it out to the support team. Curious how others have handled it, especially around time-to-resolution. Any rules of thumb?

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hana_ng_b2210

Honestly auto-theming didn't move NPS for us. Zendesk did more.

ned_hale_dfe18

Following. We're about to do the same thing for our SMB tier.

felix_pace_7e837

Honestly response routing didn't move NPS for us. Intercom did more.

tara_hale_a4d65

Have you tried routing it through Intercom? Fixed the NPS gap for us.

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