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Segment vs Microsoft Teams for pushing journey mapping data?

carl_sato_b57fb

Quick one. Since we scaled past 5,000 accounts, our CSAT has been all over the place. Is that a auto-theming config issue or are we reading it wrong?

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wade_mehta_f1265

Have you tried routing it through Jira? Fixed the CSAT gap for us.

tara_voss_1a7de

Worth checking your time-to-resolution window. Ours was skewed until we narrowed it.

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