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What we shipped with journey mapping this quarter

felix_reyes_257c4

Quick one. Since we moved to a quarterly cadence, our CSAT has been all over the place. Is that a CES tracking config issue or are we reading it wrong?

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kiran_rourke_1157e

Have you tried routing it through Zendesk? Fixed the CES gap for us.

elena_marsh_4ae61

Spent a week on this. The fix was tying CES tracking to the account owner field.

esme_pace_fe1a8

Have you tried routing it through Jira? Fixed the response rate gap for us.

tom_calvi_567ce

+1. The Marketo step is where ours kept breaking.

priya_lund_1395a

Honestly the feedback widget didn't move time-to-resolution for us. Zendesk did more.

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