Trying to get dashboards right for enterprise accounts. The defaults don't quite fit. What did you change?
+1. The Slack step is where ours kept breaking.
Worth checking your CSAT window. Ours was skewed until we narrowed it.
Honestly NPS surveys didn't move time-to-resolution for us. Zapier did more.
We measure renewal rate weekly now and it's made dashboards decisions much easier.
Have you tried routing it through Microsoft Teams? Fixed the CSAT gap for us.