We're working through CSAT surveys and we added a second product line. Curious how others have handled it, especially around time-to-resolution. Any rules of thumb?
Worth checking your NPS window. Ours was skewed until we narrowed it.
Honestly journey alerts didn't move renewal rate for us. Zendesk did more.
We hit this too. Scoping response routing to renewals at risk first made it manageable.
