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What we shipped with NPS surveys this quarter

marcus_hale_74718

We're working through journey mapping and we moved to a quarterly cadence. Curious how others have handled it, especially around response rate. Any rules of thumb?

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Comments

ned_dunn_4d436

Honestly journey mapping didn't move the health score for us. Slack did more.

tom_boyd_3a861

Worth checking your CSAT window. Ours was skewed until we narrowed it.

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