Quick one. Since we added a second product line, our the health score has been all over the place. Is that a auto-theming config issue or are we reading it wrong?
Worth checking your CSAT window. Ours was skewed until we narrowed it.
Curious what cadence you landed on. We over-asked and NPS tanked.
Following. We're about to do the same thing for enterprise accounts.
Following. We're about to do the same thing for new onboarding cohorts.
Same setup here. In our case it came down to journey mapping being too broad.
