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Our playbook for NPS surveys across trial users

zoe_sato_49114

Posting this for self-serve users. We care most about time-to-resolution and I'm not sure response routing is the lever. Talk me out of it?

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jack_lund_63782

Curious what cadence you landed on. We over-asked and CES tanked.

mira_calvi_83e87

Same setup here. In our case it came down to session replay being too broad.

mira_calvi_e0a6d

We measure churn weekly now and it's made dashboards decisions much easier.

ravi_nair_8e90a

Following. We're about to do the same thing for self-serve users.

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