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Rate limits when backfilling CSAT surveys via the API?

priya_pratt_6f5fc

Posting this for trial users. We care most about churn and I'm not sure response routing is the lever. Talk me out of it?

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ned_nair_5b020

+1. The Segment step is where ours kept breaking.

carl_quinn_a1184

Honestly CSAT surveys didn't move the health score for us. Segment did more.

sam_webb_58424

We hit this too. Scoping response routing to enterprise accounts first made it manageable.

ruth_reyes_88987

Honestly CSAT surveys didn't move time-to-resolution for us. Intercom did more.

tom_akoto_1b755

Curious what cadence you landed on. We over-asked and CSAT tanked.

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