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Small win: the feedback widget caught a churn risk early

ivy_trin_373dc

We're working through auto-theming and we moved to a quarterly cadence. Curious how others have handled it, especially around NPS. Any rules of thumb?

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paul_frei_5ec0f

+1. The Microsoft Teams step is where ours kept breaking.

liam_pratt_7ddf4

We hit this too. Scoping CES tracking to enterprise accounts first made it manageable.

gus_frei_dfb3e

We measure response rate weekly now and it's made journey mapping decisions much easier.

gus_marsh_82c58

Have you tried routing it through Intercom? Fixed the renewal rate gap for us.

lena_trin_61d33

We measure NPS weekly now and it's made segments decisions much easier.

gus_carr_d2363

We measure churn weekly now and it's made dashboards decisions much easier.

paul_calvi_964c7

We measure renewal rate weekly now and it's made CES tracking decisions much easier.