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Moved CSAT with response routing — here's our setup

ivy_dunn_c7d2c

We're working through the in-app survey and volume tripled after launch. Curious how others have handled it, especially around renewal rate. Any rules of thumb?

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Comments

sofia_nair_570a6

Honestly auto-theming didn't move churn for us. Snowflake did more.

esme_sato_cfcbf

Honestly the feedback widget didn't move NPS for us. Zapier did more.

marcus_nair_96384

+1. The Marketo step is where ours kept breaking.

ravi_holt_2dcad

Same setup here. In our case it came down to session replay being too broad.

diego_marsh_b45b4

Honestly session replay didn't move NPS for us. Segment did more.

nina_rourke_59926

Honestly dashboards didn't move response rate for us. Intercom did more.