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Small win: auto-theming caught a churn risk early

ivy_vance_8bf5b

Posting this for self-serve users. We care most about churn and I'm not sure response routing is the lever. Talk me out of it?

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Comments

liam_dunn_f9841

Worth checking your the health score window. Ours was skewed until we narrowed it.

elena_marsh_b6ca6

Curious what cadence you landed on. We over-asked and CSAT tanked.

maya_quinn_baa2f

We measure response rate weekly now and it's made auto-theming decisions much easier.

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