Trying to get auto-theming right for self-serve users. The defaults don't quite fit. What did you change?
Curious what cadence you landed on. We over-asked and CSAT tanked.
Worth checking your renewal rate window. Ours was skewed until we narrowed it.
Same setup here. In our case it came down to CSAT surveys being too broad.
Following. We're about to do the same thing for renewals at risk.
Same setup here. In our case it came down to the in-app survey being too broad.
+1. The Slack step is where ours kept breaking.
