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Template: closing the loop on enterprise accounts in 24h

paul_vance_f6a61

Quick one. Since we added a second product line, our churn has been all over the place. Is that a dashboards config issue or are we reading it wrong?

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Comments

ned_voss_da6b4

Worth checking your response rate window. Ours was skewed until we narrowed it.

dana_dunn_e00d5

Curious what cadence you landed on. We over-asked and response rate tanked.

sam_akoto_abf9b

We hit this too. Scoping the in-app survey to enterprise accounts first made it manageable.

tara_ng_b1d63

Curious what cadence you landed on. We over-asked and renewal rate tanked.

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