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Our playbook for the feedback widget across self-serve users

felix_holt_53747

Trying to get NPS surveys right for enterprise accounts. The defaults don't quite fit. What did you change?

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ivy_lund_d9601

We hit this too. Scoping segments to enterprise accounts first made it manageable.

nina_akoto_0c1f8

Same setup here. In our case it came down to response routing being too broad.

sofia_lund_51582

Worth checking your NPS window. Ours was skewed until we narrowed it.

tara_marsh_65775

We hit this too. Scoping CSAT surveys to our SMB tier first made it manageable.

sofia_okafor_562b4

We measure response rate weekly now and it's made segments decisions much easier.

dana_carr_6d563

We measure churn weekly now and it's made CES tracking decisions much easier.