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Getting session replay into Salesforce cleanly

hana_quinn_6f9f0

We measured churn before and after turning on response routing. The result surprised us. Anyone seen the same?

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diego_reyes_2042f

Curious what cadence you landed on. We over-asked and response rate tanked.

nadia_marsh_54b10

Same setup here. In our case it came down to journey mapping being too broad.

jack_pace_f5f5c

We hit this too. Scoping CES tracking to renewals at risk first made it manageable.

diego_voss_bd779

Following. We're about to do the same thing for our SMB tier.

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