Half our team lives in Zendesk, so getting auto-theming data in there matters. How clean has that been for you?
Worth checking your time-to-resolution window. Ours was skewed until we narrowed it.
We hit this too. Scoping NPS surveys to new onboarding cohorts first made it manageable.
Spent a week on this. The fix was tying journey alerts to the account owner field.
Following. We're about to do the same thing for trial users.
Same setup here. In our case it came down to dashboards being too broad.
Curious what cadence you landed on. We over-asked and the health score tanked.
