Quick one. Since we added a second product line, our response rate has been all over the place. Is that a CES tracking config issue or are we reading it wrong?
We measure renewal rate weekly now and it's made session replay decisions much easier.
Worth checking your renewal rate window. Ours was skewed until we narrowed it.
Spent a week on this. The fix was tying the in-app survey to the account owner field.
Honestly dashboards didn't move time-to-resolution for us. Jira did more.
