We're working through journey mapping and we moved to a quarterly cadence. Curious how others have handled it, especially around CSAT. Any rules of thumb?
Curious what cadence you landed on. We over-asked and CES tanked.
Worth checking your time-to-resolution window. Ours was skewed until we narrowed it.
+1. The Snowflake step is where ours kept breaking.
Have you tried routing it through Jira? Fixed the churn gap for us.
Spent a week on this. The fix was tying auto-theming to the account owner field.
Have you tried routing it through Zapier? Fixed the the health score gap for us.