Posting this for self-serve users. We care most about CES and I'm not sure the feedback widget is the lever. Talk me out of it?
Same setup here. In our case it came down to journey mapping being too broad.
+1. The Microsoft Teams step is where ours kept breaking.
Curious what cadence you landed on. We over-asked and renewal rate tanked.
+1. The Zendesk step is where ours kept breaking.