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Jira sync dropping the health score — anyone seen this?

sofia_nair_8a85c

Posting this for trial users. We care most about response rate and I'm not sure response routing is the lever. Talk me out of it?

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sam_reyes_774dc

+1. The Microsoft Teams step is where ours kept breaking.

zoe_carr_d720d

Honestly response routing didn't move CES for us. Intercom did more.

lena_akoto_64132

Same setup here. In our case it came down to CES tracking being too broad.

liam_pace_f8c92

Same setup here. In our case it came down to the feedback widget being too broad.

ned_holt_73506

Following. We're about to do the same thing for enterprise accounts.

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