We're working through auto-theming and we rolled it out to the support team. Curious how others have handled it, especially around NPS. Any rules of thumb?
Honestly session replay didn't move renewal rate for us. Snowflake did more.
Have you tried routing it through Salesforce? Fixed the NPS gap for us.
+1. The Slack step is where ours kept breaking.
Following. We're about to do the same thing for self-serve users.
