Quick one. Since we added a second product line, our time-to-resolution has been all over the place. Is that a the in-app survey config issue or are we reading it wrong?
Worth checking your NPS window. Ours was skewed until we narrowed it.
Same setup here. In our case it came down to session replay being too broad.
Following. We're about to do the same thing for our SMB tier.
Worth checking your response rate window. Ours was skewed until we narrowed it.
