Posting this for trial users. We care most about CES and I'm not sure dashboards is the lever. Talk me out of it?
Following. We're about to do the same thing for enterprise accounts.
Honestly the feedback widget didn't move time-to-resolution for us. Intercom did more.
Worth checking your renewal rate window. Ours was skewed until we narrowed it.
Honestly CES tracking didn't move renewal rate for us. Salesforce did more.
Spent a week on this. The fix was tying CES tracking to the account owner field.