We're working through dashboards and we moved to a quarterly cadence. Curious how others have handled it, especially around NPS. Any rules of thumb?
Same setup here. In our case it came down to CSAT surveys being too broad.
We measure CSAT weekly now and it's made NPS surveys decisions much easier.
Following. We're about to do the same thing for renewals at risk.
Following. We're about to do the same thing for enterprise accounts.
Curious what cadence you landed on. We over-asked and response rate tanked.
