Half our team lives in HubSpot, so getting session replay data in there matters. How clean has that been for you?
We hit this too. Scoping CES tracking to enterprise accounts first made it manageable.
Have you tried routing it through Slack? Fixed the renewal rate gap for us.
Honestly CSAT surveys didn't move time-to-resolution for us. Slack did more.
+1. The Segment step is where ours kept breaking.