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Getting session replay into Salesforce cleanly

bea_rourke_bd674

Posting this for renewals at risk. We care most about time-to-resolution and I'm not sure segments is the lever. Talk me out of it?

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tom_marsh_b6c4c

Curious what cadence you landed on. We over-asked and CES tanked.

nadia_okafor_212e5

We measure NPS weekly now and it's made the in-app survey decisions much easier.

esme_pace_70d5c

Following. We're about to do the same thing for new onboarding cohorts.

esme_dunn_7951f

We measure response rate weekly now and it's made journey mapping decisions much easier.

nadia_vance_2620b

Have you tried routing it through Microsoft Teams? Fixed the time-to-resolution gap for us.

liam_nair_cf563

We hit this too. Scoping the feedback widget to renewals at risk first made it manageable.

ruth_reyes_0be54

Curious what cadence you landed on. We over-asked and CES tanked.

hana_trin_e76bb

Honestly segments didn't move CSAT for us. Intercom did more.